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Computer Services FAQs

Email (Gmail)

Where can I get help for my College of Mount Saint Vincent Gmail account?
Visit Google Apps Training

How do I access my Gmail account?
Visit https://mail.google.com/a/mountsaintvincent.edu and log in with your DolphiNet username and password. You can also use https://gmail.com (You must include @ mountsaintvincent.edu after your username in this link)

How do I change my password?
Please visit https://accounts.mountsaintvincent.edu and follow the instructions to change your password.

I don’t know/remember my password. What can I do?
Please visit the Computer Services Helpdesk in Founders Hall 414. Have your student ID ready and the staff will be able to reset your password.

How do I know if any of Google’s apps (including Gmail) are down?
Google has created an apps status page, which displays the real-time status of each one of Google’s web pages. Visit the page.

How do I set up my Mount Saint Vincent Email on my iPhone, iPad, or Android?
View the instructions for your iPhone or iPad.
View the instructions for your Android.

Self-Service

How do I log into Self-Service?
Visit http://selfservice.mountsaintvincent.edu, click “Enter Secure Area,” and enter your User ID and PIN. Your User ID is the same as your campus ID, which can be found on your student/employee ID card.

Where do I find my campus ID number?
Your User ID is the same as your campus ID, which can be found on your student/employee ID card. If you have any questions about your campus ID and/or changing your PIN, please contact the Office of the Registrar within the Curry Center for Student Services located in Founders Hall 223.

Internet/WiFi

How do I connect to the wireless network on campus?
Go to your computer wireless settings and select Dolphinet-Aruba or Dolphinet-Secure. If you select Dolpinet-Aruba, you must open the web browser to login to the network using your Dolphinet username and password. If you don’t use the web for more than 30 minutes, you would be asked to log in again. If you select Dolpinet-Secure, you need to log in using your Dolphinet username and password. Once it is saved, you would not need to do it again.

Please note: If you are using a Windows 7 computer, you can only use Dolphinet-Aruba at this time.

Where can I access wireless Internet on campus?
The College of Mount Saint Vincent is expanding wireless internet access across campus. WiFi is currently available in the following locations:

All residence halls
The Elizabeth Seton Library
The Academic Resource Center (ARC)
Maloney Technology Center
Alumnae Pavilion Student Center
Maryvale Hall
Science Building classrooms
Founders Hall classrooms
Hudson Heights dining hall
Mag’s Kitchen
Pastorini dining room
Mastronardi A and B conference rooms
The President’s Reception and Board rooms
Smith Hall
The Fitness Center
Peter Jay Sharp Athletic and Recreation Center
Selected areas outside Founders Hall

How do I access wireless in these areas?

Make sure your wireless card (internal or external) is enabled.
Open your wireless network connections (located in the system tray in Windows and in the system preferences on an Apple computer).
Look for the Dolphinet-Aruba or Dolphinet-Secure network and double click on the network that you would like to use. The Dolphinet-Secure network currently works best with Apple computers, while the Dolphinet-Aruba network works best with Windows 7 and Windows 8 computers.
If you are connecting to Dolphinet-Aruba on an Apple computer, you should only have to save your login information once. You will not be asked to retype this information unless you change your DolphiNet password.
If you are connecting to Dolphinet-Aruba, it will appear as an unsecured network. Communications are secured over this network in the next step.
Open a web browser and it should redirect you to the Dolphinet-Aruba wireless page.
Type your DolphiNet username and password in the login box. This is the same username and password that you use to access your CMSV Gmail account.
You will be redirected to your web browser’s homepage and you are connected to the College’s WiFi system.

What are the requirements for connecting to the Internet with an Ethernet cable in my dorm room?

Ethernet Card
You will need an Ethernet card, also called a Network Interface Card, to connect to the Internet in your dorm room. The Computer Services Department does not sell or provide Ethernet cards. If you are planning to buy a new computer, you should buy one with an Ethernet card already built in. We suggest buying warranty for at least 3 years.
Cat 5 Network Cable
The College’s Campus Store sells various length network cables starting at $3.99.
Computer Requirements
- A Pentium class or Celeron processor
- At least 64 MB of RAM
- 200 megabytes of free space on your hard drive
- Windows 98 or higher / MAC OS X

How do I connect my computer to the Internet with an Ethernet cable?

What do I need before getting started?
You will need a network cable (it should look like a regular phone cable, but thicker with larger connectors at its ends) and an Internet-enabled computer (i.e. one with a network outlet – the place you could plug that larger connector into). Network cables are available in the College’s Campus Store.

I have a network cable and an Internet-enabled computer. What’s next?

Before turning on your computer, you must connect one end of the cable to the network port on the wall in your room. In most cases, the computer port on the wall should have an “Internet” label right next to it.
In rooms where there are three students, there may be a device that enables you to share the port among multiple computers. It is called a mini-switch. It should already be plugged into the correct outlet on the wall. All you have to do is plug your cable into an available port. There are 4 available ports and you can use any one of them. Please make sure not to remove the mini-switch at any time. This mini-switch belongs to the room.
Connect the other end of your network cable to your computer. There is usually only one network outlet on most computers and it will be the only place that the cable will fit without breaking the cable or the computer.
After your computer and the port are connected to each other through the network cable and in some cases, through the mini-switch, turn your computer on
I have connected my computer to the port in my room with the network cable and it is on. What do I do next? Once your computer has been powered up, open up an Internet browser, such as Internet Explorer.
You should be automatically directed to the Online Network Registration page. If your browser does not redirect you there, type “netreg.mountsaintvincent.edu” into the address field and press enter.
Enter your DolphiNet username and password and click the “Accept” button. This is the same username and password that you use for accessing your CMSV Gmail account. Do not include “@mountsaintvincent.edu” with your username.
Your computer will be inspected to ensure that it is patched and safe from some common threats that might affect you and others who share the network in the Mount Community. If the process finds something that needs fixing, it will direct you to the appropriate Internet resources and allow you access to them.
I rebooted my computer. Now what do I do? You should now be able to browse the Internet since you have completed the necessary steps to register your computer on our system. This process should only happen once a semester.
Please contact the Computer Services Helpdesk if you are still unable to connect to the Internet. You can also try the steps in the question below.

Why can’t I access the Internet via an Ethernet cable in my dorm room?

Your cable may have a loose connection. Please verify that the cable is properly plugged into the computer and the port on the wall. You should unplug it and then re-plug it in just to be sure.
You may have connected your Internet cable in the wrong port of your jack. Please make sure that you have plugged it into the jack that connects you to the internet and not a telephone. Most computer network jacks are labeled with “Internet” or a picture of a computer.
You may be using the wrong cable. To connect to the Internet, you must connect an Ethernet cable to your Ethernet port on your computer. A telephone cable will not connect you to the internet with that port.
Your cable may be bad. You may need to replace your cable with a new one. You can test this by borrowing a friend’s Ethernet cable and plugging it from your computer to you internet port. If using your friend’s cable allows you to access the Internet, then you need to replace your internet cable.
You may not have registered your computer to access the Internet. You can register by visiting netreg.mountsaintvincent.edu/registration.html. Use your CMSV Gmail username and password.
Your computer may have Spyware that is blocking you from getting on the internet. Please use the anti-spyware tools available on the Computer Recommendations and Free Downloads page to remove spyware.
You may have an invalid IP address. To verify this, click Start, and go to Run. In the open field, type in “CMD” and hit enter. You should see a black box that says “Microsoft Windows” with the version it runs on. Then, type in “ipconfig” and hit enter on your keyboard. Please pay attention to the IP address field. It may help determine a great deal of information about the status of your internet connection.

If you see the “media state disconnected” error, your computer is unable to establish an internet connection on the College’s network. Please contact the Computer Services Helpdesk at (718) 405-3340 to receive assistance from the Computer Services Department. If you receive an IP address that begins with any of the digits below, then your computer has not been registered. Please refer to step 3 of the list above to resolve this issue:

192.168.148

192.168.149

192.168.150

192.168.151

192.168.152

192.168.153

If you see an IP address that begins with “63.247″ your computer has already been registered and is receiving a proper Internet address from the College of Mount Saint Vincent. If you cannot access the Internet with this address or do not see any of the above-mentioned addresses, please contact the Computer Services Helpdesk for further assistance.

Another problem may be that your jack is defective. If this is the case, you should call the Computer Services Helpdesk at (718) 405-3340 and inform them that you have tried all of these steps, but you are still unable to access the Internet. A Computer Services technician will look at the jack in your room and determine the appropriate steps to restore your Internet connection.

How Do I Connect My Game Console, Smart TV, or Special Device to the Internet

I can’t connect to the Internet with my Playstation 3. How do I do that?
To connect a game console to the internet on campus, you need to register the console’s MAC Address with our network. You must also make sure to connect the device with an Ethernet cable to the Ethernet port in your room.